Dru Australia Ltd respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in ecommerce.
We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with those guidelines, Dru Australia would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.
Information collected by Dru Australia Ltd
Your contact information, including:
1. named individuals
3. fax numbers
4. email addresses
5. Information about what services you have ordered from Dru Australia Ltd
6. Information about what services you have enquired
7. Your interest in receiving Dru Australia Ltd email newsletters
8. Correspondence between you and Dru Australia Ltd
9. A customer relationship management system in which details of conversations might be written by employees
10. Encrypted credit card details
11. Your accesses to our websites
What Dru Australia Ltd does with your information
We do not make your personal information available to third parties, with the obvious exception of third party business partners such as domain name registries.
We do provide aggregate data to third parties
We will contact relevant people to communicate billing and technical issues
We store website data and email queued on our servers, only for use as back-up data should it be required
We may customise our email newsletters and communications to reflect your interest in a particular service
We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Dru Australia Ltd
If we collect your credit card details online, they are encrypted and deleted immediately the transaction has taken place. We do not store credit card details on our servers. If you have requested us to regularly deduct amounts from your credit card, for instance for a subscription purchase, your credit card details are stored by our Payment Gateway provider, which is fully registered as PCI secure by the Credit Card providers.
We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)
As a customer of Dru Australia Ltd you will receive occasional email communications from Dru Australia Ltd that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.